Archive for May 2008

Hairy Calves & Cigarette Smoke: What Do Your Customers Want?

Last week I went to a nice restaurant which has great ambiance and food. Unfortunately an employee who answered a question for us had forgotten to clean his nose, then proceeded to smoke a cigarette somewhere and then sit next to our table, the delicate odor of smoke wafting off his clothing and over to [...]

Cockroaches & carousels

Let’s say you’re the CFO of a real estate development company in Houston. Let’s say you and your team has been working their tails off for many months. Let’s say it’s an absolutely gorgeous spring day, in the low 70′s, no humidity. Well, if you’re like this client of mine (who gave me permission to [...]