Archive for the ‘Customer Service’ Category

A Complaint With A Happy Ending

It’s easy to find companies making a multitude of business mistakes so I am happy when I find an example of a great business. A few months ago I wrote about my experience contacting a potential dentist after I moved to a new community. (If you missed it, you can read it here.) The very [...]

Top 3 Business Lessons from Diapers.com

I read a fascinating article recently in Inc. Magazine about diapers.com, a five year old online business that this year made the Inc. 500 of the top 500 fastest growing private U.S. companies. Diapers.com CEO Marc Lore discussed his day to day life running the business and I gleaned three key lessons to share with [...]

John Lennon Was Right

John Lennon said “Life is what happens when you’re busy making plans.” Surely that’s what happened on my 50th birthday. My oldest friend took me and my partner out to breakfast at the Boulder Dushanbe Teahouse ( a fabulous place to check out if you’re ever in Boulder, Colorado). Afterward we headed up to the [...]

Credo Success

There’s one key thing you need to know to make 2009 a successful year for yourself. It’s something that never goes out of style, because it’s not about style. It’s about you being rock solid authentic in everything you do. There’s more hype than ever and we must all be diligent in avoiding hype and [...]

Hairy Calves & Cigarette Smoke: What Do Your Customers Want?

Last week I went to a nice restaurant which has great ambiance and food. Unfortunately an employee who answered a question for us had forgotten to clean his nose, then proceeded to smoke a cigarette somewhere and then sit next to our table, the delicate odor of smoke wafting off his clothing and over to [...]