As a small business owner, you must remember that your employees are not your friends. Don’t get me wrong – of course you want to be friendly and create a relationship based on mutual respect and trust. But so many small business owners fall into the trap of treating employees like friends (or worse yet, [...]

Many of my clients and all of my coaching & consulting colleagues asks me: Does Twitter deliver results (as in bottom line results – profits!). And if so, how do you use it wisely and efficiently. I just read a great post on this very topic which gives a definitive “yes” to whether Twitter can [...]