by Anne | Dec 13, 2020 | Customer Service, Marketing
[Updated Oct. 13, 2021] Gift boxes provide a wonderful surprise to the recipient. Take this one, for example. My fabulous client, Well-Bred Bakery, send me a gift box of their amazing shortbreads. I had no idea they were sending it. What a lovely – and... by Anne | Dec 8, 2009 | Blogs, Customer Service, Marketing
It’s easy to find companies making a multitude of business mistakes so I am happy when I find an example of a great business. A few months ago I wrote about my experience contacting a potential dentist after I moved to a new community. The very short version is... by Anne | Oct 6, 2009 | Blogs, Customer Service, Time management & systems
I read a fascinating article recently in Inc. Magazine about diapers.com, a five year old online business that this year made the Inc. 500 of the top 500 fastest growing private U.S. companies. Customer service and so much more. Diapers.com CEO Marc Lore discussed his... by Anne | Apr 7, 2009 | Blogs, Clients, Customer Service, Inspiration, Uncategorized
John Lennon said “Life is what happens when you’re busy making plans.†Surely that’s what happened on my 50th birthday. My oldest friend took me and my partner out to breakfast at the Boulder Dushanbe Teahouse ( a fabulous place to check out if you’re ever... by Anne | Jan 12, 2009 | Blogs, Customer Service, Marketing
There’s one key thing you need to know to be successful. It’s something that never goes out of style, because it’s not about style. It’s about you being rock solid authentic in everything you do. There’s more hype than ever and we must... by Anne | May 30, 2008 | Customer Service
Last week I went to a nice restaurant which has great ambiance and food. Unfortunately an employee who answered a question for us had forgotten to clean his nose, then proceeded to smoke a cigarette somewhere and then sit next to our table, the delicate odor of smoke... 
