Responding to Criticism

Here’s a *great* article on responding to criticism from the brilliant folks at Vital Smarts (they wrote Crucial Conversations and related books that I use every day with my clients and highly recommend). The author’s advice applies as well if you substitute...

Is a conflict getting you down?

One of the frequent topics that comes up in the business coaching I do on a daily basis is how to resolve conflicts. These conflicts can be between owner and employee, between employees, between owner and vendor, and even between family members and friends who are in...

Buy or Lease: That is the Question

I have an excellent guest post today from my colleague, Bert Doerhoff. Buy or Lease: That is the Question Whether your plans are to move into a new office building or to attain more equipment for your business, you always have to make the decision to either buy or...

The Fraud Factor

The kind of people who read Ordinary Brilliance and/or are my clients tend to be very upstanding, high integrity folks. They’re probably not worried about employees or family members committing fraud in their business. Yet, we all know people can do the most...

Hey – A brief guide to office etiquette

A client of mine gave me permission to share this story with you from a recent coaching call that we had. Details are of course changed to protect confidentiality. My client, let’s call him Mike, has had interns working for him for the past few years. It’s a great way...